Privacy Policy

Below you will find the Privacy Policy for StayMatrix.com, which applies to any information provided or collected through this StayMatrix.com website and/or any StayMatrix.com application, any application on a social media or other website (each an “App”), each of which are provided by StayMatrix.com, Pvt Ltd Company, regd at 602 Karmabhoomi Terrace, Jijamata Road, Pump House, Andheri East, Mumbai 400093, (“StayMatrix.com”, “we”, or “us”).

Your Consent

By using this Web site, you consent to the terms of our Online Privacy Policy and to Staymatrix.com's processing of Personal Information for the purposes given in the privacy policy as well as those explained where 'StayMatrix' collects Personal Information on the Web.
We understand that booking online involves significant trust on your part. We respect your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein. If you do not agree with the practices described in this policy please do not use this website or submit your personal information to us.

Information collected

We receive and store any information you enter on our website or give us in any other way, including via any App. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your room preferences. You can choose not to provide information to us, but in general most of the information we request from you is required in order for you reserve a service apartment, register as a member; book travel; complete a traveller profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our website or through any App.

Companion Information

When you make a reservation for someone else through this website or any App, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account.
Others. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information are helping customize your user experience and inhibiting fraud. For more information, please see “Cookies and other technologies”.
Social Media. If you make use of any StayMatrix.com social media features, either on our website, an App or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. For example, we offer the option to register with our website via the “Facebook Connect” feature, allowing you to register with our website using your Facebook account data without entering the required data manually on our webpage. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider. We may also access information from social media providers about your use of an App that we run on their website.

Information Usage

Sensitive billing information (such as cardholder name, credit card number, and expiration date) is used for the purpose of completing the service apartment reservations you make on our website. We use other information about you for the following general purposes so long as you have given your consent: to provide you with the products and services you request; to provide you with your service apartment booking confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, websites; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Email Communications

We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your service apartment related interests if you consented to receiving email marketing communications. Where legally required, we will abide by existing publicly available opt-out lists when sending you marketing communications. For example, if you search for a service apartment in Mumbai on our website but choose not to book a apartment, we may send you an email message telling you about our special deals for apartments in Mumbai. We believe these email messages will provide you with useful information about travel-related special offers available through our website. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
Please review “Your choices with respect to the collection and use of your information” below.

Information Sharing and Disclosure

  • 'StayMatrix' does not rent, sell, or share personal information about you with other people (save with your consent) or non-affiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances
  • We provide the information to trusted partners who work on behalf of or with 'StayMatrix' under confidentiality agreements. These companies may use your personal information to help 'StayMatrix' communicate with you about offers from 'StayMatrix' and our marketing partners. However, these companies do not have any independent right to share this information.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of StayMatrix's
  • We transfer information about you if 'StayMatrix' is acquired by or merged with another company. In this event, 'StayMatrix' will notify you before information about you is transferred and becomes subject to a different privacy policy.
  • 'StayMatrix' displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.
  • 'StayMatrix' does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
  • 'StayMatrix' advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).
  • 'StayMatrix' works with vendors, partners, advertisers, and other service providers in different industries and categories of business. For more information regarding providers of products or services that you've requested please read our detailed reference links.

Updating your Information

You can access, print, correct and update your contact information by visiting this website’s Account section. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time.
By providing your personal information to us through this website or any App, you accept that we may retain your information. We may continue to process account-related information in order to fulfil our legitimate business objectives, to comply with our legal and regulatory obligations, and for historical record and analytical purposes. We employ robust technical measures to prevent unauthorized access to account information.
If you do not hold an account with us or wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below. You can also contact us to request an explanation as to how we process your information, and you may revoke the consent to the processing of your information provided when accepting this Privacy Policy by sending an email to the address listed below.

Your choices with respect to the collection and use of your information

  • As discussed above, you can choose not to provide us with any information, although it may be needed to book your service apartment or to take advantage of certain features offered on this website or our Apps.
  • You also can add or update information and close your account as described above.
  • When you register as a member, you will be given a choice as to whether you want to receive email messages from us about special offers as well as email messages about products and services of selected third parties. As a registered member, you can modify your choice at any time on the Communication Preferences page. Whether registered as a member or not, you will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements and administrative messages, relating either to your account or to your transactions, without offering you the opportunity to opt out of receiving them.
  • You may have the opportunity on our website to provide a mobile number in order to receive your service apartment confirmation details.

Cookies and other technologies

Some of our Web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

Information security

  • appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
  • We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.

Children’s privacy

This is a general audience website and neither the website nor any App offer services directed to children. Should we receive a request from a child whom we know to be under 13, we will use any personal information provided by the child for the sole purpose of responding once directly to that child’s request and then will delete the personal information. If we otherwise gain actual knowledge that a child under the age of 13 has provided any personal information to us, we will immediately delete this information.

External links

If any part of this website or any App links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Transfer of personal information outside your country

If you are visiting our website or using our Apps from outside India, please be aware that your information may be transferred to, stored, and processed in India, where our servers are located and our central database is operated. By providing us with your personal information or using our services or our website, you consent to the transfer of such personal information outside your country to our facilities and to those third parties with whom we share it, as described in this Privacy Policy. The data protection and other laws of India and other countries might not be as comprehensive as those in your country, but please be assured that we take all reasonable steps to ensure that your privacy is protected and that information transferred will not be used by the recipient inconsistently with applicable laws in your country.

Changes to this Privacy Policy

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website and/or through our Apps. If you do not agree with the handling of your information under the updated terms, please contact us using the addresses below.

How you can contact us

If you have questions about either this Privacy Policy (or your travel planning or purchases), or would like to raise a complaint, please email us or write to us at:

Email: info@staymatrix.com

This Privacy Statement is effective as of 15/04/13.